Customer satisfaction is a powerful predictor of customer retention, loyalty and product repurchase. Customer satisfaction surveys help you discover what your customers like, dislike or what they'd like to see improved.
KDX is the most agile platform for customer satisfaction improvement, making it easy for companies to monitor, respond and improve every touchpoint along the customer journey.
Customer experience helps organisations create conversations with customers, measure their experiences across all touchpoints, prioritise and predict key experience drivers and drive improvements.
MEASURE & BASELINE- Measure customer experience at every touchpoint along the customer journey and establish baselines to measure future performance.
PREDICT & PRIORITISE -Predict and prioritise customer needs and trends, identify key engagement and experience drivers, and drive results with role-based dashboards and action plans.
TRACK & OPTIMISE
Track progress against baselines, and drive continuous customer experience improvement through closed loop feedback and strategic customer experience improvement
Use Customer Satisfaction to drive loyalty